Patient Made Simple

Frequently asked questions

How long does it take to get started?

Most customers are up and running within 24 hours. Our intuitive setup wizard guides you through the process, and we provide comprehensive onboarding resources including video tutorials, documentation, and live training sessions. For Enterprise customers, we offer dedicated implementation support.

Can I import my existing data?

Yes, we provide easy data import tools that support CSV, Excel, and other common formats. For Enterprise customers, we offer white-glove data migration services to ensure a smooth transition from your current system.

Is my data secure?

Absolutely. We use bank-level 256-bit encryption for data at rest and in transit. Our infrastructure is SOC 2 Type II certified, and we conduct regular security audits. We're also GDPR and CCPA compliant. All data is backed up daily with disaster recovery protocols in place.

Do you offer a free trial?

Yes, we offer a 14-day free trial with full access to all features (no credit card required). You can explore the platform, import your data, and invite your team to see if it's the right fit before committing.

Can I cancel anytime?

Yes, there are no long-term contracts. You can cancel anytime from your account settings. If you cancel, you'll have access until the end of your billing period, and we'll provide a complete export of your data.

What kind of support do you provide?

All plans include email support with responses within 24 hours. Professional plans add priority chat support. Enterprise customers get 24/7 phone support and a dedicated account manager. We also offer comprehensive documentation, video tutorials, and a community forum.

Do you offer training?

Yes, we provide free onboarding training for all customers including video tutorials, webinars, and documentation. Professional and Enterprise plans include personalized training sessions. We also offer ongoing training for new features and best practices.

Can the platform integrate with our existing tools?

Yes, we offer 1000+ pre-built integrations with popular business tools. We also provide a RESTful API and webhook support for custom integrations. Enterprise customers can request custom integrations specific to their needs.

Is there a mobile app?

Yes, we offer full-featured native mobile apps for both iOS and Android. The apps include offline mode, push notifications, and biometric authentication. All features available on desktop are also available on mobile.

How does pricing work for larger teams?

Our pricing is designed to scale with your business. For teams larger than 50 users, we offer volume discounts and custom Enterprise pricing. Contact our sales team for a quote tailored to your specific needs and user count.